Great product, unacceptable billing practices.
I've been a FlutterFlow customer since February 2024. In August 2025, I paid for one year of access to the "Standard" plan. In August 2026, FlutterFlow automatically renewed it and charged me $421.
I never actively signed up for this new recurring subscription. I never authorized a new recurring payment commitment. FlutterFlow unilaterally decided to turn my purchase into a subscription.
I cancelled immediately and requested a full refund. So far, no one has replied.
After more than two years as a customer, the trust is broken. I'm now looking for another solution to migrate my apps to a different environment.
UPDATE – August 11, 2026
FlutterFlow has responded and will issue a full refund. They have also agreed to remove my payment information from their system at my request.
Credit where it's due: they resolved my complaint properly.
I still believe the way the subscription migration and automatic renewal were handled needs improvement, but I appreciate FlutterFlow taking responsibility for resolving my individual case.
FlutterFlow
Hi Nathaëlle - Kate from the FlutterFlow team here. I'm sorry this has been your experience - we missed your note on Friday as our support team is not active over the weekends. Rest assured there should be a response in your inbox shortly and you'll be refunded.
If you choose to rejoin us, please know that all FlutterFlow purchases are subscriptions - whether annual or monthly. This is indicated at check-out, and we send email reminders two weeks before each subscription renewal. The option to cancel is available in your account settings.
We're sorry to see you go and that this has been your experience. If you have any further feedback on this process, please feel free to share with our team members.