Drift Developer Platform

Build bots for marketing & sales

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#5 Product of the WeekDecember 05, 2017
+1

We’re opening our doors and rolling out new tools for developers to build amazing apps and integrations for our customers. These will be the solutions that power the next wave of marketing and sales.

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Reviews

  • Jake PetersCEO & Founder @HelpDocs
    Pros: 

    Very easy to get started with, straightforward APIs

    Cons: 

    More detailed developer docs would be 💯

    I'm really excited to see what we can build with this. I have a bunch of ideas already, and I think it'll change the way we handle customer support & sales. Both internally, and for our users.

    Jake Peters has used this product for one day.
  • George DavisCo-founder & CEO, frame.ai
    Pros: 

    Simple, well considered API backed by very responsive team.

    Cons: 

    Features and docs evolving quickly, so worth regular review.

    We integrate with many communication platforms, and most of their APIs have at least one of the following problems:

    - wonky API structure around conversation lifecycle

    - being unprepared for developer use cases and slow to iterate

    We had the chance to work with the Drift team during the beta, and I can say they've threaded both these needles. The API is simple to work with, and the team is actively adapting to community requests. If you're in this space, worth joining the conversation!

    George Davis has used this product for one month.

Discussion

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Hiten ShahHunterPro@hnshah · Crazy Egg, Quick Sprout & Draftsend
Okay, this is big (and another smart move by the team at Drift). Drift is now an open platform. In a world where there are so many sales and marketing tools, opening up Drift in this way makes a ton of sense. There are thousands of sales and marketing teams out there that can now connect Drift with whatever tech stack they want. I'm really looking forward to watching what people do with Drift's platform and seeing the eco-system thrive! What will you build with Drift?
David CancelMaker@dcancel
Today I'm excited to finally unveil the world's first real-time business to business conversational developer platform. Instead of building on top of events, metadata about something that happened in the past, now you can build on top of actual conversations that are happening in real-time. Thank you to our customers and partners for pushing us to build this.
Gary Willmott@garywillmott · Founder of Hi5
@dcancel I upvoted, just because you guys are cool. Will check the product out later ;)
Mike@seekwell_io · SeekWell.io
@dcancel Just started building a slash command to send canned SQL queries to your database from Drift, e.g. 1. A customer starts a conversation in Drift and provides their email 2. You type "/seekwell info" which kicks off a canned query that you've named "info" on SeekWell 3. SeekWell returns the results of the query to Drift (not visible to customer) Another example might be querying your database to get the last few months of payment info for that customer or their lifetime value (e.g. SELECT sum(revenue) FROM financials WHERE user_id = 2423). The person using Drift doesn't even need to know SQL, anyone on your team can use it! Drop me a note if you're interested in the beta, mike at seekwell.io
Chris Davis@imchrisdavis · Founder, Data Davis
Sofia Quintero@sofiaqt · Founder and CEO NomNom
Working with the team at Drift has been a great experience. We can wait to launch our Drift integration and help our customers get product insights from their sales conversations. The API is super easy to use. Check it out!
Dave GerhardtMaker@davegerhardt · Director of Marketing at Drift
@sofiaqt awesome. thanks for the support Sofia! Excited to see what you can do.
Johny Miric@johnyqi · Founder of Mind Hero & Talent Hero
I wonder, theoretically, would it be possible to collect payments using Drift chat? I would like to sell consultancy and premium analysis just using Drift Chat and my server, which generates information. If I could somehow charge costumers without ever leaving the chat, that would be awesome.
Dave GerhardtMaker@davegerhardt · Director of Marketing at Drift
@johnyqi now you're thinking 😏
Alexa NguyenMaker@anguyenrex · Product Manager at Drift
@johnyqi Hey Johny! Let's chat. Alexa at drift.com or you can always just chat into our widget on drift.com and someone will come grab me :)
Kevin Fontenot@kevindfontenot · Professional Interneter
@johnyqi @anguyenrex That customer on-boarding flow would be incredible.
Jeff Reiner@mirshko · Fullmetal Developer™️ @Contentful
This is awesome! I’m super excited another amazing leading company in tech and marketing has hoped on board the developer friendly train! So many amazing things to build and play with!
Alexa NguyenMaker@anguyenrex · Product Manager at Drift
@mirshko 🙏🏽 Thanks Jeff. Love that you're excited. Let us know if you have any questions.