Drift 2.0

A scalable way to talk to your customers

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#3 Product of the WeekJuly 28, 2016
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Reviews

  • Stephen Courtney
    Stephen CourtneyDigital marketing blogger
    Pros: 

    Intuitive, lots of features, great customer support

    Cons: 

    Loading speed issues

    My colleague wrote a full article (https://buff.ly/2PM87TA) about Drift, Intercom and Crisp

    Drift is a great product, but it lacked a few features we wanted

    It also had some problems with loading

    Stephen Courtney has used this product for one month.
  • Richard Daniel
    Richard DanielDashcam and autogadget CEO/expert
    Pros: 

    promotions

    Cons: 

    support, functions

    I used it more than 2 months in and I do not recommend it. Why?

    - its slow. Tested via gtmetrix, here is 30-40% more make Ur site more slow

    - default setting for free plan. Here is no tell in description what on your website EVERYtime will be open dialog window for new visitors. And its not possible to disable it for free plan. Do you know how an open chat window infuriates visitors on the first visit? About 20% of the traffic you lose is simply due to this setting. And drift turned ON and default to all free customers.

    - support at free plan. First answer got immediately, next - 2 days, last - here is left 4 days and not answer.

    Richard Daniel has used this product for one month.

Discussion

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David Cancel
David CancelMakerHiring@dcancel
David from Drift here. Happy to answer any questions that anyone has about Drift 2.0. All of us at Drift are super delighted with the response. We are also all grateful to everyone who has supported our mission to make business online personal. But this is only the first inning, and we need your help. We believe that helping is the new selling and that customer experience is the new marketing. Agree? Join us and help transform the way that the world does business.
Khuram Malik
Khuram Malik@khurammalik · The Strategist
@dcancel totally agree!
Jay Samson
Jay Samson@dsgnwit · Marketing
@dcancel Agree on those two points!
Mike Grassotti
Mike Grassotti@mikeginnyc · Founder, OwnOut
. @dcancel just signed up for @drift, already blown away. Both the app and the mission are spot-on. Being able to give customers premium, concierge-quality experience at scale is a huge competitive advantage. Reminds me of the early days using performable...
David Cancel
David CancelMakerHiring@dcancel
@mikeginnyc thank you. Performable family reunited. So excited. Let's create something awesome together. 🎉🎉🎉
@dcancel absolutely agree. @drift looks like the perfect solution for companies who are ready to save money by loosing the call centres and actually giving a quality service in a way many people would rather choose to communicate. In Asia, most countries are mobile first. Just thinking of the capabilities of WeChat. Would be interesting to see how quickly Drift picks up in Asia.
Hiten Shah
Hiten ShahHunterPro@hnshah · Crazy Egg, Product Habits & FYI
A little bit of machine learning mixed with messaging. I'm excited about Drift's 2.0 release and what it's going to do to reduce the friction in marketing and customer communications. This is the kind of product stuff that makes me excited about SaaS (again)! Feels like we're just at the beginning of what's going to be a big trend with messengers as well as SaaS as a whole.
Matt Bilotti
Matt BilottiMaker@mattbilotti · Product, Drift
Hey everyone - Thanks for checking out out Drift 2.0! I'm the Product Manager over here at Drift and we are so excited to help more businesses have one-on-one conversations at scale. Feedback is always welcome. Feel free to drop a note here or talk to us through Drift 😄
Tom Benattar
Tom Benattar@tombenattar · Co-founder @PixelMe
@mattbilotti Good job guys!
Matt Bilotti
Matt BilottiMaker@mattbilotti · Product, Drift
@tombenattar Thanks! It was a real team effort over here.
Marcos Ortiz
Marcos Ortiz@marcosluis2186 · Co-founder at Capital Latino, LLC
@mattbilotti @dcancel send my congrats to all @Drift team. Great work folks !!!
Jules Holleboom
Jules Holleboom@julesholleboom · Product @ KNWU Wielerschool
So how does this compare to Intercom?
Dave Gerhardt
Dave GerhardtMakerHiring@davegerhardt · VP of Marketing at Drift
@julesholleboom main thing is that we're focused on marketing. Also we plug in to all of the tools you're already using, because our larger goal is to help you do whole company marketing (since messaging touches every part of the business today).
Jules Holleboom
Jules Holleboom@julesholleboom · Product @ KNWU Wielerschool
@davegerhardt But Intercom also offers that, right (although at a higher price)? It has the ability to chat with lead, manage a team inbox, follow up, plus you can send automated drip campaigns. So if I understand correctly, you differentiate with AI/bots?
Jules Holleboom
Jules Holleboom@julesholleboom · Product @ KNWU Wielerschool
@davegerhardt Slack integration is awesome btw!
Dave Gerhardt
Dave GerhardtMakerHiring@davegerhardt · VP of Marketing at Drift
@julesholleboom yep. but you can play the feature checklist game for hours with any live chat/messaging product. there will always be a feature here or feature there. sounds like you gave Drift a try with Slack, love it. stay with us and we'll show you :)
Jules Holleboom
Jules Holleboom@julesholleboom · Product @ KNWU Wielerschool
@davegerhardt Partially agree. There are not that many marketing/support products out there that offer this well integrated, built and designed like Intercom does (and you do, as of today!). That's why I'm excited to see Drift 2.0 on PH and wanted to learn more about the differences/advantages which I couldn't find on the website. Apart from the fact that your messenger looks pretty familiar ;).
Jice Lavocat
Jice Lavocat@jice_lavocat · Founder at Elokenz
Got through the onboarding and made few tests. You got a very nice design and everything seems to be working fine and easily so far. Great hunt.
Dave Gerhardt
Dave GerhardtMakerHiring@davegerhardt · VP of Marketing at Drift
@jice_lavocat nice! Thanks Jice. Glad you made it!
David Cancel
David CancelMakerHiring@dcancel
@jice_lavocat Thank you 🙌🏽
Craig Fifield
Craig Fifield@craigfifield · Meta Search Advisor, Circloscope Founder
@jice_lavocat I agree Jice, it is a great product! So happy to see a local startup doing well here on PH as well!
Elyse Bogacz
Elyse BogaczMakerHiring@elysebogacz · Designer, Driftt
@jice_lavocat :) if you have any design feedback please let us know!! always looking to make Drift better