Conflux provides you with a structured feedback loop that allows for your customers to be heard and understood. Tune in to every source you’ve got and quantify your feedback with custom filters and views. Then post ideas on your public idea board for your customers to interact with by voting on ideas or providing you with more feedback.
Intercom chat integration, simple to use, ability to post/email updates to idea supporters, private feedback, custom domainCons:
We've been using Conflux for several months now, and it's been great. Before Conflux we were tagging users in Intercom, which was quite error prone.
The Intercom integration is awesome. We frequently get feature requests that are already logged in Conflux, and I can send the user a link (or place a vote) directly from Intercom.
I've experienced a handful of minor bugs, but that's to be expected of any new product. What I'm really impressed by is the team's speed in resolving those bugs. You can tell they really care about their customers and making a great product 👍
If you're trying to use spreadsheets, Trello, or Intercom to manage feedback ad feature requests, just stop — and start using Conflux 🙂Kyle Fox has used this product for one month.
Super simple to use, great integrations into the tools the support team use everyday, fast supportCons:
They've honestly addressed everything we've asked for during the beta :)
Prior to Conflux we used Google Sheets to manage feature requests and frequency. Now everything is run through our own public Conflux page, giving users visibility on their requests and us the ability to easily send dev updates to 100s of users at a time.
Integrations with our support stack means that any team member can send the paper trail of comms to Conflux so there's more context for the Product Managers when requests come in.
All in all it's a great tool and team, highly recommendMurat Mutlu has used this product for one year.