Conflux

Feedback management for product teams

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Conflux provides you with a structured feedback loop that allows for your customers to be heard and understood. Tune in to every source you’ve got and quantify your feedback with custom filters and views. Then post ideas on your public idea board for your customers to interact with by voting on ideas or providing you with more feedback.

Reviews

  • Kyle FoxDesigner & Developer 🍸
    Pros: 

    Intercom chat integration, simple to use, ability to post/email updates to idea supporters, private feedback, custom domain

    Cons: 

    Nothing major

    We've been using Conflux for several months now, and it's been great. Before Conflux we were tagging users in Intercom, which was quite error prone.

    The Intercom integration is awesome. We frequently get feature requests that are already logged in Conflux, and I can send the user a link (or place a vote) directly from Intercom.

    I've experienced a handful of minor bugs, but that's to be expected of any new product. What I'm really impressed by is the team's speed in resolving those bugs. You can tell they really care about their customers and making a great product 👍

    If you're trying to use spreadsheets, Trello, or Intercom to manage feedback ad feature requests, just stop — and start using Conflux 🙂

    Kyle Fox has used this product for one month.
  • Murat MutluCo-Founder, Marvelapp
    Pros: 

    Super simple to use, great integrations into the tools the support team use everyday, fast support

    Cons: 

    They've honestly addressed everything we've asked for during the beta :)

    Prior to Conflux we used Google Sheets to manage feature requests and frequency. Now everything is run through our own public Conflux page, giving users visibility on their requests and us the ability to easily send dev updates to 100s of users at a time.

    Integrations with our support stack means that any team member can send the paper trail of comms to Conflux so there's more context for the Product Managers when requests come in.

    All in all it's a great tool and team, highly recommend

    Murat Mutlu has used this product for one year.

Discussion

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Vincent te BeekMakerPro@arvalaan · Founder of Conflux
Hi Product Hunt! 👋 We’re super excited 🎉 to be here (thanks @mutlu82!) It has been quite the journey and thanks to some of our early users we’ve come this far. Marvel has been a very interesting use case and we’re very happy with the results so far. We can’t wait for more companies to sign on so we can help them create more value for their users by having their input at their finger tips. We’ll be here for the rest of the day to answer any questions or just to talk about feedback, ask us anything! P.S. To celebrate our PH launch, we're giving away 20% off on any plan for a year. Just use code: PRODUCTHUNT to redeem it!
Osman Erdi Balcıoğlu@nicetr · Founder, Juphy
Fresh design, I liked it! How is different from https://canny.io/ ?
Sijmen VosMaker@sijmenvos · Founder, Conflux
@nicetr Hi Osman, thank you for the compliments! At Conflux we have "feedback" and "ideas". Feedback is everything that comes in from your users and is always private. This means not all comments will be visible to the public. You can create ideas out of the suggestions and attach them to the feedback. You decide what ideas you publish on your public idea board, where with Canny this process is community driven.
Alexandra Perşea@alexandrapersea · Software Engineer 👩🏻‍💻
Congrats on the launch! 🙂 I'm curious what made you guys decide to go for personalized subdomains instead of a widget like most services out there(Intercom/Hotjar/Survicate, etc)
Vincent te BeekMakerPro@arvalaan · Founder of Conflux
@alexandrapersea Hi Alexandra! We're actually not like those services, we do integrate with them. Intercom, Hotjar, Survicate etc are what we call "Feedback sources". Next to those you also have your default social media and perhaps an email address on which you'd receive feedback. With Conflux you can group all of those sources together and come up with ideas to tackle that feedback. Hope I've answered your question with this, if you have anything else for us let me know!
Stefan Neculai@st3fan · Co-founder, Froala
Nice product. We’re using it at Froala for creating the roadmap and sharing it with the users. https://wysiwyg-editor-roadmap.f.... Would love to see possibility o creating a custom menu, and setting metas.
Vincent te BeekMakerPro@arvalaan · Founder of Conflux
@st3fan Thanks for using Conflux Stefan! We'll get in touch to work those requests out :-)
Naveen Honest Raj@nav_devl · Lead Engineer @ Skcript
Nice product. Isn't it similar to https://hellonext.co ?