Canny

Build better products with customer feedback

4.9•18 reviews•

446 followers

Build better products with customer feedback

4.9•18 reviews•

446 followers

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Project management software

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Team collaboration software

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Survey and form builders

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User research

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions.

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Promoted

Canny Launches

Canny AutopilotPut feedback management on Autopilot with powerful AI tools

Launched on May 14th, 2024

Canny FreeEverything you need to get started with feedback management

Launched on May 17th, 2022

Canny ChangelogAnnounce your newest product updates

Launched on June 26th, 2019

Canny.ioTrack feedback to build better products

Launched on April 17th, 2019

Canny for IntercomCapture feedback from people in Intercom

Launched on July 15th, 2018

View all Canny launches

4.9

Based on 18 reviews

Review Canny?

Reviewers describe Canny as a straightforward tool for collecting feature requests, organizing customer feedback, and turning demand into roadmap priorities. Users say it works well for enhancement requests and helps keep planning aligned with what customers actually want. The main drawbacks mentioned are practical rather than severe: duplicate entries can complicate analysis, and bringing in feedback from multiple platforms may take manual setup at first. A founder from Recall adds that its voting, comments, and public changelog are especially useful for shaping product decisions.

+15

Summarized with AI

Pros

user feedback collection (7)

feature request tracking (4)

community engagement (3)

customer-driven development (3)

prioritization of updates (2)

public changelog (2)

Pros

Cons

Reviews

All Reviews

Most Informative

used Canny to build Recall

•17 reviews

Our latest launch was truly a milestone—and it was entirely driven by Canny, our #1 most requested feature. Canny has been absolutely essential in helping Recall stay laser-focused on what our users need most, guiding both our product development and community engagement. Here’s how we leverage Canny to build better products: Users Drive Our Roadmap: Every feature request funnels through Canny, where our engaged community actively upvotes the ideas they care about. This democratic process helps us prioritize the features that will deliver the biggest impact. User Insights Shape Development: Before writing a single line of code, we dive back into Canny to read user comments and gather context. We often follow up directly with requesters or top voters to clarify edge cases and uncover deeper insights that influence our solutions. Transparent Changelog: We document every Recall update in our public changelog on Canny, keeping our community informed and connected to what’s improved—and what’s coming next. Pro tip: If you’re using Canny, tag feedback by customer persona or use case early on. It makes spotting trends easier and helps tailor your communication. We also evaluated tools like Trello, Notion, and Productboard, but found Canny hit the perfect balance for our early-stage startup: lightweight, community-friendly, and laser-focused on feedback-driven roadmaps. If you want to build a truly customer-centric product, whether you’re just starting out or already established, we highly recommend giving Canny a try.

What's great

community engagement (3)user feedback collection (7)prioritization of updates (2)feature request tracking (4)customer-driven development (3)public changelog (2)

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95 views1yr ago

used Canny to build Recall Augmented Browsing

•17 reviews

Canny has been instrumental in Recall’s product iteration and community management, helping us stay closely aligned with what our users truly need. Here’s how we use it: Users drive our roadmap – All feature requests are tracked through Canny, and our highly engaged community actively upvotes the ones they care about most. This helps us prioritize the features that will have the biggest impact. User insights shape development – Before we start building, we return to Canny to dive into user comments and context. We often follow up 1:1 with those who submitted or upvoted the request to clarify edge cases and uncover deeper insights. Transparent changelog – Every update to Recall is documented in our public changelog on Canny, giving our community a clear, accessible record of what’s improved and what’s coming next. Tip: If you’re using Canny, make it a habit to tag feedback to specific customer personas or use cases—it’ll help you spot patterns faster and communicate updates more effectively. We also looked at tools like Trello, Notion, and Productboard, but found Canny hit the sweet spot for early-stage teams: lightweight, community-friendly, and purpose-built for feedback-driven roadmaps. We highly recommend Canny for any early-stage company—and even established ones—looking to build a truly customer-driven product roadmap.

What's great

community engagement (3)feature request tracking (4)customer-driven development (3)public changelog (2)

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80 views1yr ago

•12 reviews

Canny has made it incredibly easy to gather and organize real feedback from our users. It's been a game changer for prioritizing updates and keeping our roadmap aligned with customer needs. The only challenge we’ve faced is managing duplicate feedback entries, which can occasionally make analysis a bit tricky, but the benefits far outweigh this minor inconvenience. We’ve been using Canny to sort through feature requests, and it’s been super helpful for understanding what our users really want. That said, integrating feedback from multiple platforms into Canny required some initial manual effort, but once we set up workflows, it became a seamless part of our process.

What's great

user feedback collection (7)prioritization of updates (2)

What needs improvement

manual integration effort (1)duplicate feedback management (1)

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52 views2yr ago

used Canny to build Recall

•17 reviews

What's great

community engagement (3)user feedback collection (7)prioritization of updates (2)feature request tracking (4)customer-driven development (3)public changelog (2)

Report

95 views1yr ago

used Canny to build Recall Augmented Browsing

•17 reviews