Baremetrics Cancellation Insights

Cancellation feedback w/ revenue reports & automated emails

Cancellation Insights helps you learn why customers cancel and how much you're losing to those reasons. We then send automated emails to learn more and even help bring them back!

• Start collecting reasons in minutes

• Understand what reasons are costliest

• Automate follow up

Discussion
Would you recommend this product?
4 Reviews5.0/5
Maker
Pro
Hey folks! Thanks for checking out Baremetrics Cancellation Insights! The idea for this product actually came out of something we've been doing for years, which is collecting cancellation reasons and then putting them all in a spreadsheet so we could crunch the data. But that's a hacked together system and what we found was nearly every other SaaS company has also been hacking things together. So, we decided to just solve the dang problem. With Cancellation Insights we give you a small snippet of javascript which you embed and pass along the button you currently have on your site that your customers use to cancel. We then show a form automatically during the cancellation process where the customer can tell you why they're cancelling. From there, we can then help you understand and answer all sorts of questions like are your lowest paying customers actually costing you much? Are your infrastructure efforts reducing churn? Which competitors are costing you the most money? Then, as a cherry on top, we provide automated, customizable emails so you can continue the conversation, get even deeper insights and even work to win them back! In addition, these reasons get saved automatically to each customer's profile in Baremetrics so you can Segment your data by cancellation reasons! Thanks again for checking this out! If you have any questions at all, we're here to help! Check it out: https://baremetrics.com/features...
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Why users churn is one of the biggest question in SaaS business. Great idea!
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Maker
Pro
@andreyazimov Thanks Andrey! 🙌
Congrats on the launch, this looks great!
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Maker
Pro
@de Thanks so much, Dan!
BCI (new coin?) looks great! Congrats!
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Maker
Pro
@akebrattberg Haha, definitely no coins. 😛 Thanks Åke!
Upvote (1)Share
Josh knows wtf he's doing check out his rev growth: https://demo.baremetrics.com/sta... What I always admired about him is how much he checks in with customers to understand what's going on with them.
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Maker
Pro
@andrewwarner Thanks Andrew! 🤗
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