Appcues 2.0

Better user onboarding. Code free.

#2 Product of the DayApril 25, 2017

Reviews

Discussion

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Jonathan Kim
Maker
@hijonathan · Appcues
Thanks for the hunt, @nikkielizdemere! Jonathan here, founder & CEO of Appcues. I'm super proud of this new version of the product. We originally built Appcues with the modest goal of trying to make all software easier to understand and use. Simple, right? So we worked closely with teams from Canva, ProdPad, Indiegogo and Amplitude and learned that magic happens when everyone on the team, not just developers, contributes to product improvements. When we first launched, Appcues let you do just one thing: add modals to your website in a code-free fashion. Over the years, we added new patterns and functionality taking it way beyond that. Today marks a big step forward toward the mission of letting you create the experience your users deserve, regardless of whether or not you know how to code. There's a ton of new stuff in there that I could blab on about, but if you're like me, you'll just want to get in and play with it :) Appreciate y'all checking it out. I'm here to answer any questions.
Pulkit Agrawal@_pulkitagrawal · CEO @trychameleon for user onboarding
@hijonathan @nikkielizdemere Nice work folks! You're definitely helping to carve out this category and help all product build more contextual UX, so I appreciate that. One of the hard things that we've seen at Chameleon is helping customers build EFFECTIVE tours that are not annoying to end users.. we've introduced a few things (like conversion tracking and design-reviews) but wondering how you solve for this?
Jonathan Kim
Maker
@hijonathan · Appcues
@_pulkitagrawal great question, and definitely something we were worried about early on as well. The breakthrough moment for us was deciding that we weren’t going to be an analytics company. There are plenty of great companies who geek out hard about analytics, and we decided our passion really lies in creating great user experiences. We labor to create non-annoying UI patterns, customization options, really good user segmentation and timing controls. We also author the Appcues Onboarding Academy, our blog and use case documentation to help make "effective" the default for our customers. We now offer basic analytics as part of Appcues 2.0. For deeper attribution, we have integrations with over a dozen analytics vendors, many of whom are Appcues friends and customers. Definitely no one right answer, but we believe great UX is at the heart of the solution. Hope that’s helpful!
Massimo Arrigoni@massiarri · Chief Product Officer, MailUp
@hijonathan @nikkielizdemere Good work Appcues team. At MailUp we've been using Appcues from when they were a really tiny startup. All good things to say. Next on the roadmap better tools for NPS measurement, right? :-) Keep up the good work!
Christopher Scott@mckean · Space monkey, mckean.co
Very nice, but very expensive. Too bad you don't have a suitable plan for bootstrapped startups.
Duncan Lewis@duncan_lewis · Co-Founder, Piranhr
@mckean Used v1, it's brilliant but just impossible to afford for those of us without big financial backing. I'd really like to see a more affordable plan.
Mike Schroll@mikeschroll · Founder & CTO, DNSFilter
@mckean Have you seen pendo.io? This is peanuts in comparison.
Daeshawn Ballard@imdaeshawn · Marketing Director, Imagine Careers
@mikeschroll Agreed. Appcues provided the best value per dollar when I looked at competitors. Edit: I should add, value is subjective and it comes down to what's most important.
Christopher Scott@mckean · Space monkey, mckean.co
@mikeschroll just had a quick look... Seems nice, but when the price tag is "request a demo" I doubt it will be more affordable.
Mike Schroll@mikeschroll · Founder & CTO, DNSFilter
@mckean Correct. I think pendo's buy-in starts at $8k/yr minimum. (Disclaimer: I have buddies who work for Appcues & Pendo)
Christopher Scott@mckean · Space monkey, mckean.co
@mikeschroll so yeah, it's off topic and not relevant to my concern about the price of Appcues. 🤔 In that spirit, "I like turtles".
Igor Bonatto@igorbonatto · ceo, THT
@mckean the starter plan includes Appcue's branding. So, basically you're paying to advertise them 😕 despite that, it's very well done and looks great.
Ty Magnin@tymagnin · Dir of Marketing at Appcues
@mikeschroll @mckean That's right Appcues is much more cost effective than Pendo
Jonathan Kim
Maker
@hijonathan · Appcues
@mckean @duncan_lewis I totally hear ya. Much of our early traction wouldn't have been possible without generous free plans from companies like Firebase, Keen and Divshot. We'll likely follow the cool folks at FullStory and Wistia and offer a completely free version in the future, but we have a few things to work out before then. Definitely keep watching this space. The product is getting simpler all the time and the ROI is definitely there. It's huge leverage for big companies and could mean even more for startups.
Joshua Dance@joshdance · Engineer, Product Manager, athlete
@mckean AppCues was pretty comparable to other solutions in price. There are some free frameworks, but they require a developer, which is exactly what AppCues avoids.
Duncan Lewis@duncan_lewis · Co-Founder, Piranhr
@hijonathan @mckean Appreciate your response! By the way, I wasn't for a minute suggesting it isn't worth the pricing; it is worth every penny and I cannot recommend it enough. The support is also first rate, we got a ton of help with our setup which went a step further than just basic integration. Looking forward to seeing what you do next, all things being well we will soon be able to afford one of the plans.
Derek SkaletskyHiring@dskaletsky · Founder & CEO, @knowtifyio, @sherlock_SF
@hijonathan @mckean @duncan_lewis Don't do it!!!
Paul Shustak@paul_shustak · Co-founder karen.care, korwater.com.
@mckean We looked at everything - and I mean everything - in this space before choosing Appcues. It's not cheap, but far from the most expensive. More importantly: 1) it had the best price/performance of anything we looked at; 2) It was clear that the team had a strong vision for onboarding and the product would evolve rapidly along those lines. 2.0 definitely validates this bet for us.
Paul Gordon@pgordon · Founder @ mypresences.com
@mckean I was thinking the same. I am currently using intro.js to provide some basic onboarding but need something more powerful. Looking at the market, appcues is expensive but still at the lower end unfortunately and seems like a great product. I have asked a question over in the questions section to see if I can get more recommendations but will likely go with appcues.
@mckean @mikeschroll definitely agree. appcues is nice, but pendo can more and at a muuuuuch better pricing
Tom Benattar@tombenattar · Head of Growth Salesmachine
We are using Appcues at Salesmachine! Love this product, with Appcues we really increased our onboarding completion. Happy to see 2.0 version 🚀 Nice hunt @nikkielizdemere 😉
Jonathan Kim
Maker
@hijonathan · Appcues
@tombenattar ❤️ love to hear it. We gotta get you guys on a case study with us soon and share the good word with more folks.
Nichole Elizabeth DeMeré
Hunter
@nikkielizdemere · Moderator at Product Hunt
"Today we’re proud to launch Appcues 2.0, the complete platform for better user onboarding. If you’re looking to teach new users your software and existing users your new features without building all those modals and tooltips yourself, Appcues 2.0 can help. Over the past year, we’ve learned a boatload about how our customers onboard and communicate with their users. They’re doing amazing things with Appcues: - Delivering users from sign up to their ‘aha!’ moments with slick experiences - Personalizing messages with action-based targeting that pull users into the fold - Using analytics to optimize their flows We wanted to make these easy for every one of our customers to help them be just as successful. So, we did. We’ve focused all our energy on helping you build and optimize the right onboarding and activation experience as easily as possible."
Kunal Bhatia@kunalslab · Co-founder & Design Lead @SlidesUp
Sweet! This version looks very promising. Another Boston startup crushing it! Here is the announcement blog post: https://www.appcues.com/blog/ann...
Ty Magnin@tymagnin · Dir of Marketing at Appcues
@kunalslab thanks for sharing 😀 the link. also here's a list of things you can do with Appcues 2.0: https://www.appcues.com/blog/app...