Inya.ai helped us automate 70% of our loan support queries — and our CSAT went up!
As the Head of Customer Experience at a digital lending platform, one of our biggest pain points was handling repetitive queries around loan eligibility, interest rates, and EMI dates — especially during peak hours.
With Inya.ai, we built a smart conversational agent that now manages these inquiries 24/7 — across our app, WhatsApp, and website.
What changed:
Over 70% of Tier-1 support queries are now resolved without a human.
Customers get instant answers, reducing wait time from 20 mins to under few seconds.
The agent speaks 10+ regional languages, increasing accessibility for our Bharat audience.
No coding. No long dev cycles. We were live in few minutes. This is what smart automation should feel like.
Deamoy
Looks so good!
@lusons I know right!!
This looks super cool- bringing new age Voice AI agents and automation!