Open
The Full Stack Customer Communications Engine
72 followers
The Full Stack Customer Communications Engine
72 followers
Open is one engine for every customer conversation. Its AI support already handles the customers you have across voice, chat, email, WhatsApp, SMS and Slack. Open for Sales goes after the next ones. Give Companion your products and a CSV of contacts. It checks every persona, scores who fits, writes a sequence across calls, email and WhatsApp that you edit before it sends, then builds a live dashboard to track results. One prompt, a full campaign, on the same platform your support runs on.
This is the 2nd launch from Open . View more
SideKick By Open
Launching today
Make your product agentic in one click. Sidekick puts an AI agent inside your own product. Customers say what they need in one sentence and Sidekick does the work, long-horizon tasks, reports, actions, even navigating the UI for them. It's MCP-compatible, so it connects to the tools they already use. Sidekick is connected to the main Open platform, a full-stack customer communications engine: the same engine behind AI customer support and Open for Sales, now inside your product.
Free Options
Launch tags:Artificial Intelligence
Launch Team
LoomShow, don't just tell with Loom
Promoted
Hey everyone, Waseem from Open here. Today we’re launching Sidekick, which turns your product into one that does things for your users, in one click.
Quick background: Open already runs AI support for companies across voice, chat, email, WhatsApp, SMS, social and Slack. A few months ago we added Open for Sales on the outbound side.
Think about the software you use at work. You want to do one thing, and you end up clicking through five tabs, filling out a form, and trying to remember where that setting was. Even the good tools are like this.
So we built an agent that lives inside your product. Your user types what they want, and it just does it.
We tested it on a fake HR and payroll app we called Halden.
A few things we tried:
“Onboard Sarah starting Monday in New York, same package as Jake, and generate the contract.” It set up her profile, copied Jake’s salary and benefits, and wrote the contract. No forms.
“Who’s owed overtime this month, and how much?” It went through the timesheets and gave us a list. We said “ok, pay them,” and it did.
“Take me to pending requests.” It just took us there. Nobody has to learn the menus anymore.
It also works with MCP, so your users can connect the other tools they use and get that work done without leaving your product.
If you’re on a product or eng team and your users keep asking “where do I find this?” or “can it just do it for me?”, this is for you. You don’t have to build the agent yourself.
It runs on the same platform as our support agents, so a human can step in when needed and you can see every decision it made. It connects to Zendesk, Intercom, Salesforce, HubSpot and most of what you already use. It’s GDPR compliant.