Mikaka: AI customer conversations that turn into action

Hello Product Hunt! We're introducing Mikaka, a customer engagement and intelligence platform built around how African businesses serve their customers. A customer asks about a product on WhatsApp. Another needs a callback. Your team handles the immediate request, but the next step and the reason behind the enquiry can get lost. Mikaka brings the conversation and the work that follows into one workspace. You can teach the assistant your products, services and approved answers, capture customer enquiries, and hand more complex requests to a person with context. Conversations also help reveal recurring questions and unmet customer needs. Start with WhatsApp and Messenger on Social, or add inbound and outbound calling through the voice plans. Website Chat is available with Enterprise. Social starts at $39/month, before applicable taxes and provider usage charges. The gallery uses our fictional Sole Studio workspace to show the product without exposing customer data. The example counts are demonstration data. Try Mikaka at https://mikaka.tel/ or explore the company at https://mikaka.io/. Which customer conversation is hardest for your team to follow through on today? We'd value your feedback on the workflow and setup experience.