Resonoon

AI helpdesk, tickets and social media in one workspace

192 followers

AI helpdesk, tickets and social media in one workspace

192 followers

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Customer support tools

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Social media management tools

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AI Chatbots

Resonoon brings customer support and social media management into one workspace. Reso Helpdesk combines AI support agents, a shared inbox, tickets and customer context so your team can resolve requests and follow up. Reso SMM gives each brand an AI agent for strategy, content planning, platform-specific posts and audience insights. Support existing customers and build your social presence with AI while your team stays in control.

This is the 2nd launch from Resonoon. View more

Reso SMM

Launching today

AI social media management, built into your helpdesk

Manage your social presence alongside Resonoon's AI helpdesk, inbox and tickets. Reso SMM helps you plan, adapt and review posts for each network, publish through supported connections and use audience insights to reach potential customers.

Free Options

Launch tags:Social Media•Marketing•Artificial Intelligence

Launch Team / Built With

OpenAI

GPT-6 Astra Challenge

How did Astra change the scope or ambition of what you built?

Maker

Astra expanded what we could realistically build and maintain. With its help, we built Reso SMM alongside Resonoon's AI helpdesk, bringing customer support, tickets and social media management into one workspace. Its impact goes far beyond writing code. Under a technical specialist's supervision, Astra helps us navigate a large, interconnected codebase, implement features, handle DevOps and deploy updates. Structured project documentation and automated delivery workflows support this process. Astra handles implementation while our team directs and reviews the work. We now ship new functionality every day. We also use it for email campaigns, content and customer research. This lets us pursue a broader ambition: one platform that helps businesses both support existing customers and reach new ones, with human judgment guiding how we build, operate and grow.

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4h ago

Maker

📌

Hi Product Hunt! 👋

Small teams need to be there for customers and show up where future customers spend their time. Those jobs often live in separate tools.

We are bringing them together in Resonoon. Reso Helpdesk combines AI support agents, a shared inbox, tickets and customer context. Our new module, Reso SMM, adds AI social media management in the same workspace.

Here is what Reso SMM helps you do:

1. Give each brand its own AI agent. Start with your website, products, goals and audience. Keep your business knowledge, tone of voice and visual style together.

2. Turn your direction into a plan. Build a content strategy and calendar with themes, topics and a cadence for your chosen networks.

3. Manage your presence across channels. Adapt text and visuals for each platform, review and edit the results, then publish through supported connections or prepare materials for manual posting. You decide what goes out.

4. Learn from the response. Use available reactions, comments and previous results to retain useful audience insights and guide the next content cycle.

The goal is a consistent, relevant social presence that helps more potential customers discover your business, without coordinating a large team. Customer support and tickets remain right there in the same workspace.

We built Reso SMM with the help of GPT-6 Astra.

What would save your team the most time: managing support, staying consistent on social media, or understanding what resonates with your audience?