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Intelli
Effortless customer support
157 followers
Effortless customer support
157 followers
Intelli is a Customer Support Platform that streamlines conversations and interactions between businesses and their customers across multiple channels using AI.
Interactive
Free Options
Launch Team / Built With
Intelli
Hey Product Hunt 👋
I'm Samson, co-founder and CPO at Intelli. We built this for a reality most customer engagement tools don't build for because they don't understand nor relate to: in emerging markets, WhatsApp is how people buy, ask, and pay. So we built an A customer engagement platform that's WhatsApp-native first, then multichannel across Instagram, Messenger, web chat, and email.
What makes it different:
– AI assistants trained on your own data, not a generic bot
– Local payment rails built in: M-Pesa, MoMo, Paystack, Flutterwave
– Broadcast campaigns, lead qualification, and support in one inbox
– Live in about 15 minutes
We're an official Meta Tech Provider serving 200+ businesses. We launched on Peerlist on monday this week and it inspired us to come and launch on product hunt too.
Would love your honest thoughts and questions. What does your current customer engagement tool get wrong? I'll be here all day.
Running community launches, the WhatsApp-native plus local-rails combo (M-Pesa, Paystack, Flutterwave) is the part most support tools ignore — buyers in emerging markets transact in-thread, not on a separate checkout page. One concrete edge case: when a customer pays via M-Pesa inside a WhatsApp conversation, does the AI assistant receive the payment confirmation as context so it can move the conversation forward or trigger fulfilment, or is payment a siloed step the agent never sees?
Intelli
@hazy0 The payments are a siloed step at the moment the agent never sees it. But the context of the conversation is automatically updated for the assistant to be aware of the payment confirmation
Congrats on shipping. With AI conversations the hard part is rarely the happy path, it's the handoff: knowing when the AI should stop trying and pull in a human before the customer gets frustrated. How does Intelli decide that escalation moment? That line is what makes or breaks trust for the business owner.
Intelli
@david_marko Hey David, thanks for the congratulations and question.
Escalation can happen through business-defined rules and AI-detected signals. There's inflection points that enable the AI to escalate the issue; and some business set "triggers" that help guide this process.
When that trigger happens, the conversation moves into the team inbox with the full history and customer context, so the human agent can pick up without making the customer repeat everything.
Mira
Curious how Intelli handles intent signals beyond the words, do you capture any behavioural or emotional cues from conversations? That layer tends to be where leads actually convert or drop off.
Intelli
@productrambler Hey Lavakumar,
thanks for the question; no we currently don't handle or capture behavioural/emotional cues from conversations because there was no demand for it from our user base. Their focus was on other factors that directly contribute to their revenue.
Good approach. Is WhatsApp showing higher AI resolution rates than web chat in your early deployments?
Intelli
@dhiraj_patel5 Hello Dhiraj, Yes Whatsapp has shown typically higher AI resolution rates than web chat.
AgentKey
Intelli
@luki_notlowkey Thanks Luki. We built Intelli with emerging markets as main focus because we are from these emerging markets and most of the software we are using often comes to us as an afterthought. We needed to contribute to change that in our own way.
To answer your questions:- Businesses using Intelli primarily are seeking for customer support tools but the use is spiralling into customer engagement. Whatsapp is indeed becoming a full commerce channel(we call it conversational commerce) but some segments of emerging markets haven't caught up to it so the focus is on customer support and engagement for now.
Customer support AI is crowded but the multi-channel part is the hard problem - most tools work fine on one channel and fall apart when you mix WhatsApp, email, and live chat in the same conversation thread. What does the handoff look like when the AI can't resolve something? That moment is where most platforms lose customer trust fast.
Intelli
@galdayan Customer Support AI is crowded, that's a fact. There's so many players and differentiating oneself is a bit tricky. What you have mentioned about multi-channel being the hard problem to solve is something that we also agree with/on and are working towards making that experience the best.
The handoff is a mix of AI detected signals and business defined logic. The escalation to human chat is handled seamlessly in that way. We don't want to see an endless and annoying loop of customers stuck with AI who want to access human support but can't.