Hey Product Hunt 👋

I’m Erdem, Product Manager at Autom Mate and one of the people working on ChatPont.

We built ChatPont because most AI support tools still stop at the first answer. They can reply to a customer, but the real work usually continues somewhere else: checking an order, opening a ticket, escalating to the right team, updating a record, or asking a human to approve the next step.

With ChatPont, we wanted to move from “AI chatbot” to “AI support agent”.

ChatPont can:

Answer from your own knowledge base
Work across website, email, Slack, WhatsApp, and helpdesk tools
Trigger approved actions in connected systems
Escalate to humans with the full context
Help teams reduce repetitive support work without losing control

We are still early, and we’re especially interested in feedback from support, CX, SaaS, and operations teams.

Would love to hear what you think, what feels missing, and where you would or wouldn’t trust an AI agent inside your support process.