last week, I shared an update on everything Inr has shipped over the last 20 months in automation, CRM, and integrations. today I am doing a final update on the bigger shift coming this Saturday 25th: Inr is now an AI-first platform, and here's what that actually means.
Because here's what we kept hearing: people would build a solid flow, it would convert, and then ask "can it just handle the whole conversation?" Not just send a message, but actually understand what someone wants, respond, collect info, route them, and follow up. So, we built exactly that.
A complete AI Agent for Instagram understands how you talk, mirrors your tone, knows your goals, taps into your knowledge base, collects information mid-conversation, takes actions, and escalates when a human needs to step in. Not a chatbot. It handles the full conversation end-to-end.
But what if you want it more controlled?
AI actions built into every automation and campaign
Inrō
This looks intriguing, been searching for something like this to UP my instagram game. Curious to know can we bring our own API key?
Inrō
@rajat_kinger
Yes, you can! You can bring your own API key and connect it directly, which means you're using your own model credits rather than ours. Useful if you're already paying for API access or want more control over usage and costs.
Be sure to try it today, and let me know your feedback :)
Inrō
Hey, Pierre here, CTO.
Kshitij covered the what. I'll give you a bit of the how and why, since I know this community tends to care about that.
The hardest part of building the AI Agent wasn't the AI. It was making it behave predictably inside a platform with thousands of active automations already running.
Getting intent detection, mid-flow CRM writes, and agent handovers to work reliably without touching existing flows took most of the last year.
A few things worth knowing under the hood:
1️⃣ AI models tend to be very chatty and quite slow. That does not work for DMs and comments. It took a lot of engineering and optimisation for the AI Agent to reply in a few seconds, including emojis, likes, etc. and still stick to the knowledge provided.
2️⃣ The knowledge base runs on RAG, so the agent retrieves relevant context before responding rather than making things up.
3️⃣ The MCP server exposes 40+ tools to external agents, meaning Claude or ChatGPT can query contacts, trigger scenarios, and manage campaigns directly without touching the UI.
📺 On the product side, the thing I'm most proud of is how much of this runs without configuration. Opt-out detection, spam filtering, folder exclusions, intent triggers.
It all works in the background. You set up your flow and it handles the edge cases itself.
If you have questions about the stack, the API, the MCP integration, or anything technical, I'm here.
Inrō
Hey, Giulia here from the marketing team. 🙌🏻
I want to flag something for anyone who might want to work with Inrō beyond just using the product.
We run three programs and they don't get talked about enough.
❤️ The Creative Partner Program is for creators and affiliates who want to promote Inrō to their audience and earn from it.
👥 The Agency Program is built for agencies running Instagram across multiple client accounts, there are specific tools and pricing structures that make that setup a lot more manageable.
🤝 The Referral Program is open to all Pro users and lets you earn commission just by recommending Inrō to people you know.
I've been on the marketing side long enough to see this go from a niche automation tool to something enterprise brands and solo creators use in completely different ways for different goals. That breadth is something I didn't fully anticipate when I joined.
Full details on all three programs are at inro.social. If you have questions about partnerships, co-marketing, or anything on the growth and marketing side, happy to talk it through here 😃
Inrō
Hey everyone, Etienne here, I'm the CEO.
I want to add some context on the commercial side because it tells part of the story Kshitij didn't cover.
When we were last on Product Hunt, we had a handful of early customers and, honestly, more conviction than proof.
Today, we're at 10,000+ active users with accounts at Loréal, Walmart, Kering, Publicis, and Virgin Voyages, among others. Seeing it work for both a solo creator and an enterprise brand in the same week still surprises me a little.
The question I get most often is about pricing, specifically how we handle AI given its central role in the product now. The answer is straightforward.
The AI Agent is fully included in Pro. No add-on, no separate usage fee.
Many tools charge extra for AI features. We made a deliberate decision not to do that.
And if you're discovering Inrō for the first time today, we're running 50% off for the first 2 months as part of this launch.
Worth trying now if you've been curious.
If you have questions about pricing, how the plans work, or how Inrō fits into a broader marketing setup, drop them here, and I'll answer directly.