Hey Product Hunt! 👋 I'm Sam, the solo builder behind Grahm AI. I built this because I kept seeing the same problem at every IT team I worked with: someone solves a tricky issue, closes the ticket, and that knowledge just... vanishes. The next person who hits the same problem starts from scratch. Grahm AI fixes this with a simple loop: Ticket comes in → AI triages it → Team resolves it → One click turns it into an SOP Over time, your knowledge base grows automatically from the work your team is already doing. No extra documentation effort required. What makes this different from other help desks: The ticket-to-SOP conversion is the core feature, not an afterthought AI writes the full SOP from the ticket thread — purpose, scope, steps Every SOP gets an automated quality review before publishing Duplicate detection catches recurring issues and suggests which topics need SOPs I've been building this solo for the past few months and it's been an incredible journey. The platform is live and free to try — no credit card needed. I'd love your feedback on: What features would make this more useful for your team? How do you currently handle knowledge management from support tickets? Any integrations you'd want to see? Try it free at https://grahmai.com Happy to answer any questions! 🚀

Grahm AI

AI help desk that turns every resolved ticket into an SOP

AI help desk that turns every resolved ticket into an SOP