The social network's new customer chat interface allows customers to talk directly with businesses on their websites using Messenger. These conversations are said to have the ability to continue across all devices using advanced syncing technology.
Former PayPal CEO and current Messenger Chief David Marcus shared the news on Twitter, calling it a "Big deal :)".
In response, Intercom CEO Eoghan McCabe took to Product Hunt, welcoming the new direct competition, saying:
"Heeeeey. CEO of Intercom here. All I’ll say for now is, it’s insane to see how big this space has become, and how fast it’s moving. The next few years are going to be fun and interesting!"
Along with Intercom, a leader in the space, Facebook will face stiff competition from Drift, Firechat, and other innovative new entrants.
Our thoughts: This isn’t Facebook’s first attempt at cracking the enterprise and a reminder that Zuckerberg and team have big ambitions (watch out, Elon).
📗 Intercom on Starting Up: A free eBook with everything you need to know about growing a startup
📘 Intercom on Product Management: The ultimate resource for aspiring product managers (now also a free audiobook)
📙 Intercom on Customer Engagement: A book on how to create messages that drive engagement
P.S. Ryan Hoover was a recent guest on the Intercom podcast where he shared tips on how to grow a vibrant community. 👨👩👧👦
Tired of explaining the same thing over and over again to your colleagues? It’s time to delegate that work to AI. guidde is a GPT-powered tool that helps you explain the most complex tasks in seconds with AI generated documentation.
Simply click capture on our browser extension and the app will automatically generate step-by-step video guides complete with visuals, voiceover and call to actions.
The best part? Our extension is 100% free.