Let customers help themselves with a smarter knowledge base.
Jeroen Corthout ☕- Co-Founder Salesflare
Go for the real thing. You won't regret it.
I wrote a post here about what makes the Intercom product so great: https://blog.salesflare.com/how-...
Jake Crump- Community Team with Product Hunt
Like Ben said, we just recently started using Intercom Educate. I love it! It's super easy to get articles up as well as keep an eye on how they're performing. To check out an example of it, be sure to have a look at our new help center! https://help.producthunt.com/
Brieuc Sebillotte- The Note is the new Doc
I've to say it is a great feature but we are more using it like an external KB for our users. Our product is still in beta so we have to update articles very often. Intercom Educate helps us to easily update the documentation for our beta testers!Intercom
With Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.Upscope
There are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.Inside Intercom
Up to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
