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Let customers help themselves with a smarter knowledge base.
Omer MoladOne of Intercom's modules is Educate, which lets you create an FAQ / help section that learns over time.
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Inside IntercomUp to now Intercom has focused on making personal, relevant conversations the cornerstone of great support. But often the best route to an answer is through the customer helping themselves. It's better for everyone: your customers get the quick, easy answers they need and your team can concentrate instead on questions that are hard to resolve.
UpscopeThere are three different ways Intercom Educate is useful Customers can search through articles and find answers themselves. Live chat agents can insert articles into conversations to answer questions. It's SEO friendly and helps bring new users to the site.
IntercomWith Intercom Educate, you can create content and answer people's simple questions faster. When a customer asks a question in the Messenger, Operator will suggest relevant articles to help answer it. You can also see how your content is performing, exactly how it can be improved, and what to write next.
Operator by Intercom is a customer service chatbot that handles simple tasks so you can focus on things only humans can do.
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Inside IntercomAt Intercom we have always been very opinionated about bots and what they can and can't do. Today we're launching our very own bot, Operator. Operator is a simple, smart bot that augments many of the tasks you do today with Intercom. By taking over the mundane work (e.g.
CNBCJosh Edelson | Getty Images The technology industry is infatuated with automated software programs powered by artificial intelligence. Alphabet's YouTube is using bots to recommend music videos, Amazon's are recommending online purchases and Facebook's are making it easier for businesses to communicate with users of its Messenger app.
TechRepublicYou've probably seen one of Intercom's products before when clicking on the seemingly smiling customer help button displayed in the corner of many software company web pages. The company recently launched Operator, which brings a "bot with manners" into customer support conversations. It's part of Intercom's suite of software that helps businesses respond, e… See more