Alternative products to Hotline

18 alternative and related products to Hotline

Hotline
In-app chat,real-time engagement & self-service for your app
18 Alternatives to Hotline

More than just chat. Intercom's new app platform.

Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

Around the web
Intercom
Join Intercom's Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they unveil an exciting product announcement. You don't want to miss this.
VentureBeat
Messaging apps are now used more than any other type of app. This means launching a messaging app on any platform could be seen as either a significant opportunity or an overly competitive nightmare. That isn't stopping Intercom, which today launched its new messenger - an open platform that lets businesses develop applications within the product.
Inside Intercom
We're releasing the biggest ever update to our Messenger. We've completely rethought how a messenger for business should work - it goes way beyond chat, to include a new home screen and Messenger Apps, giving your business the most advanced tools to communicate with customers and leads
17 Alternatives to The Business Messenger by Intercom

Integrate with Intercom and grow your business

Build apps for over 30,000 of the world’s fastest-growing businesses and get discovered in the new Intercom App Store. Plus, easily develop, publish, and maintain apps with our new developer tools, including free developer workspaces, powerful APIs, and comprehensive docs.

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Forbes
Ask Intercom CEO Eoghan McCabe about what he calls the "p word," and he'll wince like he's describing an overripe fruit. The Ireland native has worked in software in San Francisco for long enough now to know that platforms are what every startup aspires to be.
Intercom
We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
7 Alternatives to Intercom App Store

Everything you need for seamless customer conversations.

The Zendesk Suite is everything you need to let customer conversations flow across channels for a better, omnichannel experience for both your startup and your customers.

Qualifying startups receive up to one year of Zendesk for free at zendesk.com/startups.

Recommendations
Philip Montgomery
Philip Montgomery- Marketing Manager, Zendesk
The Zendesk Suite is free for qualifying startups for a full year.
Around the web
SearchUnifiedCommunications
Fotolia Zendesk has bundled its customer support products into an omnichannel cloud contact center. The vendor also announced the availability this week of Zendesk Connect, an automated platform for proactively reaching out to customers about potential problems. The cloud-based Zendesk Suite includes voice, email, chat, social media and self-service help des… See more
ZDNet
Zendesk on Thursday is rolling out some new ways to provide more tightly integrated customer service experiences. First, Zendesk has bundled various products -- Support, Guide, Chat and Talk -- into one omnichannel package that's easy to deploy.
PCMAG
Helpdesk software vendor Zendesk today announced two new products designed to help companies better serve customers. The first product, Zendesk Suite, will reportedly bring chat, email, and other customer support channels under one unifying platform. The second product, Zendesk Connect, is designed to gather customer interaction data and use that information… See more
VentureBeat
Zendesk offers a swath of products that supplement - and in some cases supplant - its clients' customer service offerings. Until now, however, businesses had to sign up for Zendesk's services individually, as they weren't available in a single bundle.
8 Alternatives to Zendesk for Startups

Free full-featured live chat with unlimited users & chats

Pure Chat is a free, full-featured live chat tool that enables businesses to instantly connect with their website visitors in the moments that matter most.

Around the web
The Next Web
As a (failed) entrepreneur I can personally tell you that one of the biggest hardships me and my team faced was financial woes for things we needed around the office and online. Everything seemed to cost money - money that we didn't have. Sure, there were some free programs we were able to use to ...
Siftery
From its inception, Pure Chat was developed with entrepreneurs and small to mid-sized teams in mind. Pure Chat now serves over 14,000 customers in 100+ countries and now conducts over 500,000 live chats every month.
G2 Crowd
Arizona is big. Not Texas big, obviously; more like sixth-biggest state big. But Arizona can feel pretty empty, almost deserted you might say; only about 7 million people live there. And though the vast majority of the state may be desert, Arizona is home to oases full of tech innovation.
17 Alternatives to Pure Chat - Free Live Chat

Live chat 2.0: Customer messaging that converts

indemandly is a customer messaging platform designed for much more than just chat, with integrations and customizable call-to-action tiles that help website visitors & social media followers take the next step. + its FREE and quick to set up.

Recommendations
Jeremy S
Jeremy S- Founder, indemandly
It's free, quick to set up, and goes beyond just live chat with customizable call-to-action tiles that help convert web visitors. Here's the link to the Wordpress Plug-in - https://wordpress.org/plugins/in...
6 Alternatives to indemandly

Reimagining Customer Support for a Connected World

UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support.

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YouTube
UJET is taking digital endpoints and their features and infusing them with intelligent automation in order to deliver a one-of-a-kind support experience where agents, supervisors, and executives have the tools they need to reduce costs, increase brand loyalty, and resolve their customer issues faster. www.getujet.com
My TechDecisions
At over 175 employees, Brex continues to grow and needed a robust and scalable customer support platform. Lucas Parelius, Director of Customer Experience for Brex, was looking for a solution to fit Brex's needs for better support management like dashboards for incoming calls and intelligent queue routing along with the ability to pull real-time reports to op… See more
Forbes
UJET is a cloud-based customer support solution designed to integrate multi-media input from smartphones into the support mix. Helmed by Anand Janefalkar, a veteran of Motorola and Jawbone, it's raised more than $45 million from leading investors including Kleiner, Google, Citi, and DCM.
Ujet
When was the last time you were happy with customer service? You visit the company website and search the "Contact Us" page which offers little to no actual helpful information. You find a phone number and call, only to sit through countless automated options attempting to identify your problem.
Ujet
Instacart removes the time and inconvenience of grocery shopping and gives it back to customers. As an on-demand service, it also offers the opportunity for people to supplement their incomes by picking groceries from a wide selection of stores and delivering them to customers' doors. Instacart services over 4,000 cities across all 50 U.S.
8 Alternatives to UJET

The biggest product and visual update to Freshdesk

Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

Recommendations
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk gives you everything you need to support your customers using emails, phone, social media, and live chat. It has a powerful reporting module allowing you to track your support team's performance and is tightly integrated with Freshsales CRM. Using both products together would give you a well-rounded view of your customer journey.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I think Freshdesk, especially with the refreshed mint UI makes a great case for itself. The product is quite a bit cheaper than Zendesk, has a wonderful support team and a great set of features.
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
Freshdesk for all your customer support needs.
5 Alternatives to The Freshdesk Mint Experience

Powerful user engagement scoring for SaaS businesses.

User engagement is the lifeblood of any SaaS business, but there is really no easy way to quantify it. Sherlock allows all SaaS businesses to (a) score the engagement of their users, accounts and segments; and (b) ship that score to all their important operational tools.

6 Alternatives to Sherlock 2.0

Live chat, lead capture, and feedback in one widget.

Assistant by GoSquared is the intelligent widget for your website that helps you convert visitors into leads and customers.

Around the web
GoSquared Blog
Today, we're incredibly excited to announce GoSquared Assistant - the scalable way to engage and convert visitors on your website. A helping hand for your visitors, users, and customers Modern, friendly, personal live chat for your visitors and customers When you run a shop in the physical world, you don't leave it empty without any ...
8 Alternatives to Assistant by GoSquared

Everything you need to deliver exceptional customer support.

Recommendations
Aline Tan
Aline Tan- Keep hustling!
We are using Freshdesk for our new product ElasticRoute and it's really easy to use!
Tejas Kinger
Tejas Kinger- SaaS Product Marketing @ Freshworks Inc
I'd suggest trying Freshdesk. It covers the 7 asks that you have and is priced quite affordably. It comes with a 30 day trial as well. Give it a spin.
Arun Sathiya
Arun Sathiya- Happiness Engineer, Automattic
If you're looking at powerful customer support tools, look no beyond Freshdesk. It comes with a very generous free tier that gets you unlimited customer support agent seats.
Around the web
Siftery
When one thinks of customer support, irate customers and hassled service support staff come to your mind. And with the advent of social media, the challenges for companies have multiplied. Girish saw the opportunity to offer a solution, and thus was born Freshdesk.
10 Alternatives to Freshdesk
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