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williamwickey
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We're all aware that generative AI has the potential to radically transform work in the long term, but in the short term, AI-enabled tools can enhance productivity for Customer Success teams today.
Small productivity gains and improvements to customer experience add up to a big impact. Increased productivity isn't always about grand new systems. Sometimes (maybe often times), it's about doing...
First Call Success Generator
The AI-powered success kit generator for CSMs
williamwickey
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Ok, cool. Thanks @eugenia_russell. Interesting. I don't think that will work for *exactly* the use case I have in mind, but I like the model Liberapay is using. Thanks for sharing. :-D
Tool for managing charitable donations?
williamwickey
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williamwickey
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Tool for managing charitable donations?
Hi,
I am implementing a basic reward system for participation in product feedback sessions, reviews, etc.
Instead of a direct monetary incentive (amazon gift card) or gift to the customer (company SWAG), I am going to make the participation incentive a charitable donation. Ie: 'Participate in this product feedback survey and we will donate $XX to a charity of your choice.'
I am just...
williamwickey
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This is a really enjoyable, light read from Neil Pasricha. I learned a little bit, picked up a few helpful life hacks, but more importantly, this book made me smile - not something I can always say for other books in the genre. Neil's inclination to see the good all around us is contagious.
The Happiness Equation
Want nothing + do anything = Have everything