Wenyan He

Wenyan He

Building VTB Operation (in development)
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About

I'm building VTB Operation, a tool that turns scattered customer feedback into reviewable product decisions for small software teams. AI prepares a proposal, and a person makes the decision. It's still in development, and the sample on the site uses fictional data. https://vtboperation.com

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2d ago

"Undo" would work on the database. It doesn't work on your customer.

I always thought that the common answer to agent permissions is to let the agent act on anything you can undo and request only for crucial part. Sending a customer a messages usually would count as the thing you can't take back I guess.

I'm not sure that line holds for product decisions. In a past project, an agent just changed something that was easy to revert. But if we hadn't noticed, it could have set off a chain of follow-up actions that caused us big trouble under their own understanding. Another instance, when the AI agent marks a customer request as "planned." instead of Notice. It would be great if we found the issue early on, but if not, we might have missed this request

Meanwhile asking for approval with every changes would make things more secure, but when there are too many requests, I notice that people start approving without reading.

For people using agents around product decisions:

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