Waylon360

Waylon360

Hone
After setting up an account, it wouldn’t let me log into it, after leaving voicemails for days since no one would answer the phone, I finally got an emailed response which got it resolved & I was finally able to log in. Got my test submitted into the system, waited for the results. Got an email saying the results were in but the email didn’t contain the results! Had to leave more voicemails & write more emails to get those sent to me. Set up an appointment with my local clinic. I printed my results to take in, since Hone didn’t have a time stamp on the test results, they couldn’t be accepted! I had to pay for another test at the clinic. So after hours of wasted time & effort just getting a testosterone test done with hone, it was all for nothing! Don’t waste your time or money with hone health, they don’t have a clue as to what they’re doing.

What needs improvement

poor customer service (7)delayed test results (2)buggy patient portal (2)
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