Vivien Zhang

Vivien Zhang

RefaireRefaire
Refaire Co-founder
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Refaire helps hardware companies automate product technical support when issues require physical diagnosis. Customers' "facetime" to show and describe the problem, and Refaire uses vision, voice, and product knowledge to diagnose issues, guide troubleshooting, recommend the right parts or services, and escalate to a human with full session context.
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RefaireAI Technicians for the Physical World