All activity
vinaybhagat
left a comment
In terms of design decisions, there are a few important ones to share:
Eliciting High Quality Reviews
1) Emphasis on structured content - most reviews sites (esp. in B2C) are unstructured. We felt that a business review needed to have structure, both to elicit higher quality/ more considered responses from reviewers, and secondly to make the information easier to scan and compare.
2) We...
TrustRadius
Product reviews for business software
vinaybhagat
left a comment
There's a review by a user at Vodaphone on our site:
https://www.trustradius.com/reviews/brand-embassy-2013-11-19-09-24-06
BrandEmbassy
Social customer service software built to scale
vinaybhagat
left a comment
Thanks Ryan. The intrinsic motivations are as follows:
1) Pay it forward - a desire to share important experiences both positive and negative (we hear a lot "I wish I knew then what I know now")
2) Quid pro quo - they have benefitted from using the site and return the favor
3) Because they are asked - most often by us, sometimes by colleagues, vendors - 87% of our reviews are sourced...
TrustRadius
Product reviews for business software
vinaybhagat
left a comment
Andy - thanks so much for the mention. We launched in May and are still rapidly evolving our service. I welcome any feedback from the Product Hunt community.
TrustRadius
Product reviews for business software