1. Planning & staffing
2. Workload optimization
3. Demand forecasting
4. Improving project utilization
Messaging has made communication with prospects & customers personalized and proactive. But, it has not been perfect.
With Proximity:
i) Go beyond text: Use video + audio to convert leads and retain users
ii) Go beyond your website/app: Engage with leads and users on popular messaging apps where they spend most of their time
Introducing a lead machine and customer advocate that’s omnipresent. With Freshchat’s Chrome extension, you can close deals and support customers from anywhere on the web.
Freshchat is a product by Freshworks that is used by 150,000+ businesses around the world including Unicef, QuizUp, Cisco, TeamViewer, and more.
Customer engagement teams can now add messaging to their support mix to proactively engage, retain, and delight customers from wherever they are - on the website, mobile app, in-product, or social DM's.
With a messenger that travels right inside Freshdesk, conversations can now be aced from the comfort of the help desk.
Freshchat is a modern messaging software powering millions of conversations for sales and customer engagement teams.
Convert visitors into leads and users into happy, engaged customers on the website, in-app, mobile, and social DMs. A leap from legacy live chat software, Freshchat helps businesses and its teams focus on continuous and context-driven messaging experience.
