Valerie Hersleven

We’re having black screens and after 5 weeks of trying to get this solved and talking to support and Sabba seems there is no solutions as out of 8000 vidéos this is a new bug and they cannot provide a solution and Sabba is asking me to think how this can be solved 🧐 anyone in the community has an idea ? Thank you in advance !

Hi, I have been using kapwing the last week and it keeps bugging... I know I have a bad connection (I am confined in country house) so videos get uploaded very slow, but even when they're uploaded and we're adding the subtitels we lost the video yesterday so we have to start all over again. Seems there was a server error. I reached out to you guys received a mail there was a bug your side. How...