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Vadi Kattistarted a discussion
A single bad CX hire can cost $20K–$30K+ annually ...
If you have bad hire stories please share and tell us what it took to fix the issue and the cost to the team.
Vadi Kattileft a comment
👋 Hi Product Hunt — I’m Vadi, founder of Amalga. I built Amalga after seeing the same pattern repeat itself for years across customer support, sales, and CX teams: we try to fix problems with coaching far too late, when the real mistakes and missed opportunities actually happen much earlier — during hiring and onboarding. Teams spend weeks onboarding agents, and only after they go live do we...
AmalgaHire Smarter. Ramp Faster. Serve Better.
Most CX tools fix problems after customers feel them. Amalga prevents them. Amalga AI evaluates candidates before hire and coach agents before they go live—across conversation quality and pronunciation. It’s a shift from reactive QA to proactive readiness, built from firsthand experience in support and CX leadership.
AmalgaHire Smarter. Ramp Faster. Serve Better.