Spencer Truman

Machine Learning Engineer

About

If you can teach me something I want to learn it! I absolutely love applying myself in work by helping solve problems and creating cool things. Along the way I stretch myself to ensure lifelong learning and improvement.

Forums

•

13h ago

We hid our requested feature. No one noticed the feature.

For six months our users kept asking for an export to PDF option. We changed our plans. We spent three weeks building the export feature. To keep the dashboard simple we put the button inside an advanced settings menu.

We checked the analytics for two months. Out of 4000 users three people clicked the export button.

The export feature turned out to be unnecessary, for users. They only wanted to feel safe knowing their data could leave if they needed it. They never actually used the export. We spent three weeks building a psychological safety net, not a feature.

Has anyone else ever built an export feature just to reassure users? something they thought people wanted. No one ever touched the export.