Intercom excels in bringing together a wide range of customer interaction and support features. It's quite user-friendly and performs well in team-based settings.
The notable concern was its high cost, but since our company was accepted into a startup program, we've benefited from reduced pricing, making it more accessible for us in our early stages.
What's great
intuitive interface (8)user communication (26)startup tier (6)
What needs improvement
pricing model (10)
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