What's great
Almost skipped this because “describe your workflow in plain English” sounds like every AI wrapper from 2023. But our ops lead kept filing engineering requests for internal automation tools, and I needed that off our sprint backlog. Trace actually works – the workflow graph maps to a proper DAG, agents handle their domains well, and we connected it to Jira so the project agent creates tickets matching our existing process. Our ops team built 12 workflows in two weeks without a single eng request.
What needs improvement
API for triggering workflows programmatically, webhook support for incoming events, and version control so edited templates don’t lose their previous state.
vs Alternatives
Considered building in-house with LangChain and Temporal (estimated 3-4 eng weeks). Also evaluated Retool Workflows yet it still assumes technical users for anything beyond simple triggers.