Tim Adair

Working backwards approach outlined by Amazon is very helpful to define problems and align teams. Overview here: https://www.quora.com/What-is-Am...

If you're looking to gather feedback on recent product launches - look for customer feedback tools that enable customers to submit ideas. Add analytics to start tracking user behavior.

Hey Carlos, What's the most impactful decision you made while growing Product School?

Not launching fast enough and getting customer feedback. Trying to perfect the product without having market validation. Launch quickly and often.

1. Focus on the user 2. Understand user personas at a deep level 3. Use data to make decisions 4. Leverage the roadmap as a vision document, not a to do list 5. Always iterate and improve personally, the team, and the product

Could use Intercom to capture customer feedback and push it to a bug or product management app. Depends if you're looking to enable end users to submit bugs or internal teams.