Thiery Masserey

This is a SCAM. We booked a tour through Headout, but the tour never happened. Several of us were waiting for the guide, who never showed up. We contacted the operating company, and they informed us that no tour was scheduled for that day and that they had never confirmed our booking with Headout. Headout failed to inform us of this, leaving us waiting for a long time. We spent a significant amount of time trying to contact Headout. After at least 10 calls to Headout, I finally reached someone. While the person I spoke with was kind and acknowledged that the issue was caused by Headout. They promised me a full refund and compensation within 48 hours. However, this never happened.... It is one month later I am still waiting for my refound. I had to call them again, and they said they never heard of the story. They are a SCAM and stol me 200 USD