About
👋 Hey there! I’m Thibaut, co-founder & COO of Smart Role, an AI-powered training platform helping customer support teams ramp up faster and perform at their best through realistic, role-play simulations. I’m passionate about building products that blend technology and human skills, especially in fields (like customer support) where empathy, clarity, and problem-solving really matter. Currently focused on scaling Smart Role through product-led growth, strategic partnerships, and a lot of conversations with customer experience leaders. Always happy to connect with fellow founders, builders, and operators who believe in making work smarter and more human.
