What's great
Great for Individual contributors but it's a difficult UI for teams. All in all, it's a great good note taker with search, multi-user team functionality, call templating, and decent set CRM integration. The product has some pretty clear cons that mostly revolve around feature delivery speed.
What needs improvement
We had to make our own MCP using an API key... Not sure how it took them until April of 2026 to make an MCP for what is literally an AI note taker app). Not great search functionality - regularly unable to find the calls where something was mentioned. Low score on larger org-wide insights in comparison to tools like granola etc. No recording capabilities without a bot and a set calendar meeting - making it unusable for 50% of internal conversations or any org running communication on slack or with traditional phone calls. No mobile application until very recently.
vs Alternatives
We liked the hubspot integration for task passing on deals - doesn't always work though.