Kaustubh Katdare

So, we operate an early stage B2B SaaS. We price the product at $299 per month.

Someone shows interest in your product and really wants to buy; but they are offering $99/mo.

At some point in life, you will realize that super-successful people aren't extraordinary.
They are the ones who did the things others refused to do - all the 'boring' stuff, again and again, over a long period of time.

Most people think users choose products based on features or price. In reality, support decides who stays.

A cheaper tool becomes expensive fast when every issue turns into a ticket nightmare. Meanwhile, teams keep paying more for products that solve problems and support them when it matters.

Support is not a cost. It is part of the product experience. Fast replies build trust. Clear answers reduce churn. Companies that treat support as a growth lever win.

I really wonder these questions