Teckinfo Solutions

Teckinfo Solutions

AI-Powered Contact Center Solutions

About

At Teckinfo we believe in being ahead of others in the communication technology offerings. Today we are spearheading the digital transformation initiative with our omnichannel contact center solutions. Incorporated in 1995, Teckinfo Solutions Pvt. Ltd. has been a leading solution provider in voice, messaging, and communication solutions. Our rich experience and extensive domain knowledge help us to develop and deliver top of the league unified cloud contact center software (hybrid and on premises options also available), helpdesk and lead management solutions, and other communication products. Our products and solutions are highly secure, robust, scalable and flexible that empower large enterprise organizations, small and medium enterprises.

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Teckinfo Solutions - - Click to call dialer

ID cloud Click to call software enables seamless, real-time communication between businesses and customers with just a single click. By integrating click-to-call API buttons into CRM systems, lead management tools, mobile apps, and third-party platforms, businesses can instantly connect agents with prospects, eliminating manual dialing and reducing wait times. Organizations have the flexibility to choose the type of deployment best suited for them i.e. Cloud, Hybrid or On Premises.

AI-Powered Contact Center Solution - ID-Cloud Contact Center Software

Contact Center Software helps businesses manage customer interactions across voice, chat, email, WhatsApp, and social media from a single platform. With features like intelligent routing, IVR, recording, analytics, and AI automation, it boosts sales, enhances customer experience, and ensures faster, more efficient support for organizations of all sizes.

Dialer - Advanced Auto Dialer

Teckinfo’s Auto Dialer is a modern outbound calling solution designed to accelerate customer outreach, improve agent productivity, and reduce manual effort. It automates dialing from pre-loaded lists, minimizes idle time, and supports high-volume outbound campaigns.
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