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Taylor Lowe
Taylor Lowe
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Where does your customer feedback live for B2B SaaS products?

For teams building B2B SaaS products, what tools or sources do you rely on the most for quality customer feedback? Today there are so many places to capture user feedback – interviews, employees (eg sales, support), email, crms like Zendesk or Salesforce, surveys from typeform or surveymonkey… the list goes on. Where are people having success capturing insights from their users?