About
With over 20 years of experience delivering impactful digital, ecommerce and software solutions, I specialise in leading complex business analysis initiatives that drive growth, streamline operations, and enhance customer experience. I bring deep expertise in stakeholder engagement, solution design, and agile delivery — with a strong record of success across the automotive, travel, finance, utilities, and public sector domains. I'm MBA-qualified and certified as an Agile Product Owner (CSPO), with a passion for emerging technologies including blockchain, AI, and machine learning. My value lies in translating complexity into clarity, connecting strategy with execution, and collaborating across functions to deliver results — always with the customer journey in focus.