Sugandh Sharma

Some of the mistakes that we made while building our flagship product were: 1. Heavily bent on over-optimization 2. Lack of early feedback loop 3. Not focusing on a specific set of features for the first release We wasted tons of time in optimizing our Saas product for every small flow and feature. It got delayed for more than 2 months. When the product was released, it still had so many issues...

Hey, @dmitry_kalinchenko! Ours is a B2B startup. You can imagine how much groundwork it takes to achieve initial sales. Firstly, we set up a good website optimized for higher search engine rankings. Next, what helped us the most is our firm reliance on proactive communication to attract and keep potential customers. We use !ProProfs Chat(https://www.proprofschat.com/) on our website to interact...

We use !ProProfslivechat to measure customer satisfaction. There are specific metrics that we access using this tool to measure customer satisfaction with our product, which are as follows. 1.Tracking of the number of chats received, opened, resolved, and missed. 2.Analyzing conversation to conversion rate to see how many customers who interacted with our support team bought our products,...