Sugam Malviya

Smooth launch @utkrist_varma & @soham_mahajan3 Cross-border payments are a quiet growth killer: FX markups, failed authentications/OTP drop-offs, messy compliance, and reconciliation chaos. @xPay looks like it’s built to attack those exact pain points head-on. What I’d want to see clarified before I call it “no-brainer”: Break down the “success rate” claim by region, payment method, issuer, and...

Congrats on the launch, this is a very real problem you’re tackling. A couple of questions / thoughts from my side: How do you handle handoff to a human when a caller goes off-script or gets emotional (angry, confused, urgent)? Any guardrails around call recording + compliance across AU/US/UK? That’s usually where non-technical owners get nervous. Would love to see a very simple “missed...