I was told that my policy would be cancelled but wont get a refund until apartment manager confirm cancellation. Website said manager will get an email then support says will not get an email but a cancellation form? I'm not scheduled to move in until July now but why should my manager have to confirm cancellation to get my money back? I am reporting them to the BBB. Then when I ask support they runaround my questions like I am stupid. This company is shady
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