About
Founder of Jedana, a software development studio integrating AI into daily life. I'm a Technical Support and Support Operations leader with 15 years of experience building and scaling global support functions in high-growth SaaS environments. Expertise includes support strategy, service delivery, incident management, workforce planning, vendor management, systems integrations, workflow automation, knowledge management, AI-enabled support tooling, and customer-experience analytics. Proven track record of improving service performance, increasing operational efficiency, and driving cross-functional alignment across Engineering, Product, Customer Success, and Operations.
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Joined Product HuntOctober 10th, 2023
