i chose Telegram because it’s lightweight, fast, and ideal for small teams who want support to feel like messaging, not tickets. It’s easy to stay responsive from anywhere, and conversations are simple to manage without extra tooling.
I chose Discord because it’s perfect for communities and maker teams that already live in servers. Threads keep support conversations clean, and it feels natural to help users in the same place you’re already chatting with your team or customers.
I chose Slack because it’s where most teams already run their day-to-day work. It has a strong thread-based workflow, great notifications, and makes it effortless to reply quickly without introducing another support dashboard.
