I have been using their MacBook web app daily for the past year, and it has been great. However, since Q3 2024, I've experienced some frustrating bugs where the app responds with the same answer to all default and custom prompts. The support team has mentioned that this issue may be related to the uploaded prompt not being recognized. As of today (Sep 15, 2024), the problem remains unresolved, and we are approaching a month since I first reported it. Overall, this bug experience has been very disappointing. Let's hope they fix this asap; otherwise I will cancel my subscription.
What needs improvement
customer support (3)
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