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Hi! I m Ben, and I manage community support here at Product Hunt. We recently signed a new contract with @Intercom that has loads of new features, almost to the point that it s overwhelming

We had tried Fin in the past before the recent update (Fin 2.0?), and I ve been working on updating our help articles to make Fin work better whenever I have time. While Fin is a priority, I m also curious:

1. What features have others first implemented that were most impactful to your work? It could be data-wise or a reduction in volume! Anything making your team s work easier, with ~ideally~ minimal effort

2. What s been the best way for you to get everything set up? Navigating the Intercom Community, working with their team directly, reviewing help articles yourself, or something else?

Thanks in advance for any advice!!

@rajiv_ayyangar and I have talked a lot about what applications, devices, and codebases have most influenced our thinking and careers. Photoshop is high on that list for me.
For many years it was the most reliable application I used regularly, bar none. In a world where we just expected the Windows blue screen and the little Mac unhappy icon to happen regularly, Photoshop never crashed. Even though both its feature set complexity and working data set size were much larger than most other apps of the time.
Photoshop was also truly cross platform. It worked the same way on Windows and Mac. This is hard!
It had a plugin system. Indie developers built great extensions for Photoshop.
And it had a credits screen that you saw every time the app loaded, with the names of all the programmers who worked on it!

Curious to know if this will let me "set and forget" my inbox... I may have too many trust issues!