Trying desperately to continue to use CostPlus Drugs (I have a couple of prescriptions filled through them already) but one of my physicians is having a terrible time getting the CostPlus system to accept all the scripts they’re sending. According to website, all 4 drugs are readily available, yet they continue to only pick up one of the scripts that my Dr office is sending. All are being sent in the exact same manner and have been sent FOUR times, with only 1 showing as available to me. It took 3 emails from me to get them to give me a phone number the office could call.
Great prices, but very weak system efficiency and customer service.
Hopefully they will begin to read their reviews and make improvements.
What's great
low prices (8)
What needs improvement
poor customer service (12)difficult prescription submission (6)lack of customer support contact (6)
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