What's great
Conduit AI is seriously impressive. The unified inbox feels so smooth, and having agents that can handle email, chat, SMS, and calls in one place is just… super convenient. Building and tweaking agents is way easier than I expected, and nothing feels clunky or overhyped — it just works.
If you’re experimenting with AI agents or trying to clean up messy comms across teams, this is absolutely worth a spin. Huge shoutout to the team — the polish here really shows. 🙌
What needs improvement
If I had to nitpick, I’d love to see even more templates or best-practice playbooks built in — something to help users ramp even faster. But overall, this is a standout product with a ton of potential, and the team is clearly moving quickly. Excited to keep following the journey!
Does the unified inbox truly replace separate email and SMS tools?
For most use cases, yes. The unified inbox brings email, SMS, chat, and calls together in a way that feels cohesive rather than stitched together. You get all the context in one place, and the agents can follow a conversation across channels without losing track. It doesn’t try to “replicate” traditional tools — it just makes the whole workflow smoother and more centralized.
How does Conduit integrate with CRM and ticketing systems?
Conduit integrates cleanly with major CRMs and ticketing tools, and setup is straightforward. The platform pushes and pulls context reliably so agents stay grounded in customer data, and everything stays synced where it needs to be. It’s not bloated with unnecessary integration steps, and once it’s connected, it runs quietly in the background without getting in the way.
How easy is it to iterate and retrain agents over time?
Iterating on agents in Conduit AI is refreshingly simple. You can tweak behavior, refine flows, and retrain responses without having to rebuild anything from scratch. The feedback loop feels fast and lightweight, so making small adjustments or bigger structural changes never feels intimidating. It’s one of the few platforms where improving an agent actually feels as easy as using one.