What's great
24/7 AI-powered Agents: Creates AI voice, chat, and WhatsApp agents that respond to customers round-the-clock with natural, human-like dialogue.
Multichannel Support: Works across website chat widgets, WhatsApp, voice calls and CRM integrations — helping teams answer questions and qualify leads automatically.
Smart Integrations: Integrates with CRM tools, telephony systems, Slack, WhatsApp, Zoom, Shopify, etc., so interactions update your systems automatically.
Business Growth Focus: Great for small teams and growing companies that want to lose fewer leads and save support hours while boosting customer satisfaction.
vs Alternatives
Before choosing Kipps AI, I looked at platforms like:
Retell AI (focuses mostly on voice only)
Other generic chatbot builders — but many lacked deep multichannel automation without heavy development.
Kipps stood out because it combines voice + chat + messaging agents in one platform with real integrations
How natural do the voice agents sound on real calls?
Kipps AI voice agents are designed with advanced speech synthesis and natural language models that deliver human-like calls. The product highlights that voice interactions can feel indistinguishable from real humans, with contextual understanding and smooth back-and-forth dialogue. Users can even customise voices to match brand tone.
In short: Natural-sounding and context-aware voice calls — comparable to speaking with a live agent in many scenarios.
How quickly does it respond compared to human agents?
Kipps AI uses an enterprise-grade conversational engine built for high performance — the platform advertises ~50 ms response times on average for AI interactions, which is faster than most traditional customer support queues. It handles thousands of conversations simultaneously without lag, meaning users typically get a reply instantly once connected, and there’s no waiting for shift coverage or breaks like with human agents.
In short: Instant replies (milliseconds) and consistent response behavior, not dependent on human shift schedules.
Does it integrate with our ticketing and helpdesk?
Yes — Kipps AI supports 100+ enterprise integrations out of the box, including CRM systems and workflow tools that sync your conversational data into existing helpdesk workflows. It lists tools like Salesforce, HubSpot CRM, Slack, Twilio, Calendly, Shopify, Whatsapp and more — meaning you can plug it into your ticketing or support ecosystem, log interactions, trigger automated follow-ups, and update records without manual steps.
In short: Broad integrability with ticketing/helpdesk and business systems — not just standalone chatbot functionality.