Sandi Tucker-Stanbro

My physician placed 2 prescriptions with Cost Plus Drugs in July. I received an email from Cost Plus Drugs that the prescriptions had been received. However, when I went to order them, they weren't showing on my prescription manager dashboard. The "contact us" link only provides a form to fill out and submit, not a phone number. I submitted the form and after a week of nothing but automated "we have received your email" and no response, I tried again. Still nothing and my prescriptions weren't showing on the dashboard. I finally dug into the area of their website for providers and found a phone number. From there I was able to actually talk to a person who couldn't find the prescriptions in the system anywhere and asked that I have my doctor call those in again. My physician happily did so, and I again, received emails from Cost Plus Drugs that both were received. Again, those are not available in the prescription manager and Cost Plus Drugs can't find the prescriptions. While I was super happy to get a much better price on these prescriptions, the fact that my doctor has had to contact them twice to submit the prescriptions, they still can't find them in their system, yet their system is sending me emails that they have those prescriptions is pissing me all the way off. It has now been since July 21 that I have been trying to get these processed so I can receive them. It's a good thing they aren't urgent or I would be screwed.