We all have heard the advice "Talk to your Users" and most of us try to do so but we struggle to do it the right way. Talking to customers is an art and it is more important than ever to stay close to your users. Opening up the discussion for the community to share their best practices on "Talking to Users/Customers"
We're at a stage where we need a clearer picture of outgoings. I know in previous roles we sent round an email to the team to ask them which platforms they had signed up to and the details and then reconciled that with the bank a/c. I'm interested to see if there are better processes or takes on how to do this? We're using Quickbooks online but I'm just wrapping my head around that platform as it's a new tool for me.
