Hi Product Hunt, I'm Alex, @olga_primak co-founder. If you read her post, you know she can't code and shipped a CRM anyway. I'm the other half of that story: I spent 18 years as a software engineer on trading floors at Millennium, ExodusPoint, Citi and UBS, building real-time systems where downtime isn't an option.
I kept running into the same thing with AI tools, in my own work and with founders I talked to: they help with tasks, but nobody owns the outcome. You are still the PM, the reviewer, the QA and the person who remembers what comes next.
So Olga and I built Operum: six AI agents with fixed roles (PM, Architect, Engineer, Tester, Marketing, Community) that work together the way a small team does.
Most intros start with a bio. Mine starts with a number, the one that started this company: 32% increased 90 day subscription retention across 19 different companies in DTC and SaaS.
If a subscription business keeps just 5% more of its customers, profits jump somewhere between 25% and 95%. That single stat pulled me into retention work years ago. I never got back out.
Here's what those years taught me: most churn isn't a product problem. It's an operations problem. The right message usually existed. It just fired at the wrong time, or reached the wrong persor, or never went out at all, because someone would have had to send it by hand. Every day. Forever.
Two more numbers, so you can see the size of it. A generic "we miss you" email wins back 3 8% of lapsed customers. The same list, worked as a proper step-by-step sequence, wins back 12 18%. And up to 9% of subscription payments fail on the first try: customers lost who never chose to leave.
